Sorted Dot Cancellation & Refund Policy

Cancel any time, in one step

Use the same channel you signed up with, or any of these: - Send cancel to Dot in the chat, then tap Confirm. - Use the cancel link in any billing message or the Stripe customer portal (Dot sends you the link whenever you ask). - Email hello@sorteddot.co.uk with "cancel".

We confirm every cancellation in writing straight away. You keep access until the end of the period you've paid for, and no further payments are taken.

14-day cooling-off (your legal right)

• When it applies: you can cancel within 14 days of starting your subscription for any reason.
• After a free trial: you also get a new 14-day cooling-off period when the free trial converts to paid (day 8), and again after any renewal for a 12-month term, if offered.
• Refunds: if you cancel during cooling-off after using the paid service, we refund the payment minus a proportionate amount for the days you used it. For example, cancelling 4 days into a 30-day month on Lite gets back about £13. Refunds are made to your original card within 14 days.
• Using the service early: by starting to use Sorted Dot during cooling-off, you're asking us to begin providing the service straight away.

Free trial

Cancel any time in the 7 days and you won't be charged. We'll remind you at least 3 days before the first charge, with the date, the amount and the cancel link.

Renewal reminders

For monthly plans, we'll send a reminder at least every 6 months that your subscription is still running, with the price and how to cancel. This follows the DMCC Act 2024 subscription rules.

Outside cooling-off

Cancelling stops future payments. Part-months aren't refunded unless we've failed to provide the service.

Failed payments

We'll tell you and retry. If payment still fails after 7 days, the plan pauses and drops to no nudges. Nothing is charged later without your agreement.