Sorted Dot Terms of Service
1. About us and these terms
Sorted Dot is a trading name of Lynch 369 Ltd, company no. 17522352, registered in England and Wales. Sorted Dot is provided by LYNCH 369 LTD (company no. 17522352, registered in England and Wales; registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ). We are not VAT registered. These terms, our Acceptable Use Policy, Privacy Policy and Cancellation Policy form your contract with us. You must be 18 or over.
2. What Sorted Dot is (and isn't)
- What it is: an admin and organisation assistant that sends you reminders and nudges in chat through our secure messaging partner, and by SMS and call on paid plans.
- What it isn't: a medical, mental health, financial or legal service, and it gives no advice in those areas.
- Reminders can fail: they depend on third parties (our messaging partner, mobile networks, council websites, calendars), so you remain responsible for your own deadlines.
- Bin days: these come from council websites and may be wrong or change. Always check with your council for holiday changes.
- Daily nudges: Sorted Dot is a helpful nudge, not a medical alert service. Do not rely on it for medication or other critical needs. Always follow the leaflet or your pharmacist or clinician.
- In a crisis: call 999 or Samaritans on 116 123.
3. Plans and prices (key information before you buy)
| Plan | Price | Includes |
|---|---|---|
| Lite | £14.99/month | chat nudges, follow-ups, bins, renewals, birthdays, calendar, up to 30 SMS/month |
| Plus | £39/month | Everything in Lite, plus urgent call nudges (10/month), up to 60 SMS/month, admin help (letters, drafts, bookings) |
- VAT: no VAT is charged as we are not VAT registered. The price you see is the price you pay.
- No hidden fees. Optional top-ups, such as 50 extra texts for £3, are only charged if you choose them.
- How payment works: your subscription renews monthly and is charged to your card each month until you cancel.
- Minimum term: none.
4. Free trial
- Length: 7 days. A card is needed to start.
- First charge: your first payment is taken on day 8 unless you cancel before then.
- Reminder: we'll remind you before the trial ends, with the date, the amount and how to cancel.
- During the trial: chat only, with a daily message limit.
- Limit: one trial per phone number.
5. Fair use
SMS and call allowances are monthly and don't roll over. When you hit a cap, chat nudges carry on. We may suspend accounts used for abuse, spam or anything illegal (see our Acceptable Use Policy).
6. Renewal reminders and cancelling
- Reminders: we'll send renewal reminders as the law requires, including before your first paid month and at least every 6 months.
- Cancelling: you can cancel any time in one step, either by sending "cancel" to Dot, using the cancel link, or emailing hello@sorteddot.co.uk. See the Cancellation Policy.
7. Price changes
We'll give at least 30 days' notice of any price increase. You can cancel before it applies.
8. Our responsibility to you
- Liability: we're responsible for foreseeable loss caused by our breach of contract or negligence. We're not liable for losses you could have avoided, or for business losses. Our total liability is limited to the fees you paid in the last 12 months.
- Your rights: nothing limits our liability for death or personal injury caused by negligence, for fraud, or your statutory rights under the Consumer Rights Act 2015. In particular, we'll provide the service with reasonable care and skill.
9. Ending the service
We may end the service with 30 days' notice and refund any unused prepaid period.
10. Law
These terms are governed by the law of England and Wales. You can bring claims in your local UK courts.